Daltile is Hiring a Customer Service Representative - (FT) Near Westwood, MA
- Demonstrates the ability to perform all entry and intermediate-level tasks.
- Facilitates communications between various Customer Service Operations work groups.
- Applies solid knowledge of business concepts, procedures, and practices, a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
- Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
- Plans and organizes non-routine tasks w/approval. Establishes priorities of work assignments.
- Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
- Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
- Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
- Serves as backup to at least two specialized functions in the team.
- Ability to train other CSRs.
- Participates in special projects and performs additional duties as required.
- Must be available to work rotating shifts.
- High School Diploma or GED equivalency required.
- 2 or more years of call center or customer service experience.
- Customer account management experience preferred.
- Flooring industry experience preferred.
- Excellent oral and written communication skills.
- Demonstrated ability to interact effectively with individuals at all levels in the organization required.
- Good voice quality that is conversational and professional.
- Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills is required.
- Strong interpersonal relationship-building skills.
- Moderate level of computer skills – Word, Excel, and database experience is a plus.
- Detail-oriented with the ability to multi-task, manage priorities and time effectively.
- Ability to work in a fast-paced environment.
Job Summary
Full Time
Durable Manufacturing
$37k-46k (estimate)
01/21/2024
05/14/2024
daltile.com
DALLAS, TX
1,000 - 3,000
1947
Private
LAURA SKEETERS
$200M - $500M
Durable Manufacturing
Related Companies
About Daltile
Daltile offers wall and flooring tile products ranging from ceramic tile, porcelain tile, glass tile, stone tile and slabs.
The job skills required for Customer Service Representative - (FT) include Customer Service, Call Center, Problem Solving, Communication Skills, Written Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - (FT). Select any job title you are interested in and start to search job requirements.
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